My Story
Hello, I am Mallorie Dellac
I have worked in the Pharmaceutical Industry for the past 25 years. I started my career in R&D, as a Clinical Research Associate and later on a Clinical Operations Lead. A series of serious issues in a trial I worked on, which led to the death of a patient, made me realise I wanted to be one of those who protect those who trust us with their health. I made a move to R&D Quality in 2011.
My first couple of years as a QA person were difficult. I had the knowledge and I was technically a high performer, but I couldn't get my message across to those busy clinical study teams, no matter how hard I tried. They felt overwhelmed by the long regulation-filled advice I shared. It felt like they didn't care, like I couldn't get them to hear me. I was the bad guy.
Then, my manager enrolled me in a course that looked at behaviour styles. She hoped that I would learn about my own behaviour style, but what I discovered changed my approach to quality and my career path completely. I learned why people behave the way they do, and how by listening and adapting to them, I was able to influence them to do the right thing. I gained influence and finally managed to shift the needle.
Things still got tough at times, and issues happened, this is the nature of the difficult R&D business. But thanks to my knowledge of people behaviour styles, and a subsequent change management certification, I made a difference.
In the recent years, I led a kind and caring R&D Quality Assurance team. I taught them the tools I learned and they started to thrive and be recognised as a high-performing team.
Now, as an independent consultant, I bring those same tools, and 25 years of hard-won experience, to R&D organisations and Quality Assurance professionals who are ready to do things differently. I offer fractional QA leadership for organisations that need senior expertise on a flexible basis, strategic consultancy for those building or transforming their quality culture, and personal support for QA professionals who want to lead with more confidence and less exhaustion. Because in the end, the health and well-being of patients in clinical research depends on the people who care enough to get this right, and those people deserve real support.
My Values
I dream about a workplace where the people who always step up aren't left doing everything alone. A future where teams help each other, take responsibility and make each other's job easier. Where doing good work doesn't lead to burnout, but to trust, respect and joy.
I believe that real quality comes from people who care. That integrity, honesty and kindness are what makes everything work better. That conscientious people deserve support, not more work piled on them. And that when good people feel valued, they naturally raise the standard for everyone around them.
My work is to help those who try to hold everything together and often end up doing everyone else's job (the natural fixers, the guardians of standards, the people who make next person's job easier) set boundaries, use their strengths with confidence, and stop carrying what isn't theirs. To give them tools, language, confidence and emotional resilience so they can stop feeling alone in environments that don't operate like they do.
So that quality becomes everyone's job, not just the job of the strongest person in the room. So that the people who care the most and who have always held everything together finally feel held themselves. And so that the work that once exhausted them becomes the foundation of a new way of leading, living, and transforming quality culture.